Returns Policy
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Exceptions
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original product packaging
- Returned items must have no visible signs of wear or use
Returns Procedure
To initiate a return or exchange, please complete the following steps:
- Send an email to sales@stripebunny.co.za using your email address and order number.
- Choose the products you wish to return or exchange from your order.
- Send all items back to us that you wish to be returned.
Additional Information
- You will receive your refund, replacement product, or store credit with 7 days of receiving the returned items.
- Any return shipping fees will be for the client’s account.
- Any return restocking fees will be covered by Stripe Bunny.